Frequently Asked Questions
Everything you need to know about your gear and your order.
What is the 'Basement Spin' return policy?
We offer a 360-day return policy. If you aren't satisfied with your purchase, you can return it for a full refund or exchange, provided you have your receipt or the order is linked to your Basementeer account.
How long does shipping take for online orders?
Standard shipping typically takes 3-7 business days within the contiguous United States. We also offer expedited shipping options at checkout if you need your gear sooner.
What are the benefits of becoming a Basementeer?
Basementeers receive 10% off every purchase and 10% of their spending is donated to a local charity or school of their choice. It is a one-time $25 membership fee for a lifetime of savings.
Do you offer professional bike and ski tuning services?
Yes, all our physical locations feature full-service shops for bike repairs, ski and snowboard mounting, and seasonal tuning to keep your equipment in peak condition.
Can I rent sports equipment online?
You can browse and reserve rental gear online for camping, skiing, snowboarding, and cycling. Pickup must be completed at one of our retail locations to ensure a proper fit.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your package's progress.